Frequently Asked Questions


How do I make a purchase?

To order products, please visit our SHOP. You will need to set up an account to keep track of purchases.

You will asked to provide a tax exempt id number on checkout.

For research services, set up a consultation or obtain a quote, please contact

How do I reset my password?

You can retrieve your password by clicking on the Forgot your password? link at the bottom of the login screen. An email will be sent to you. When clicking the link, you will be directed to a site where you can enter a new password.

Can I reset my username?

Unfortunately at this time, the web platform that we use does not include this option to reset your username.

Is it safe to use and store my credit card number info?

Our store is secured by HTTPS / TLS encryption and it is safe for you to purchase from our store.

TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and secure.

How do I set up an  account?

Click on the Login link located on the upper right hand corner of the homepage. Follow instructions.

What are your shipping and handling costs like?

Shipment only to business/commercial addresses, no residential addresses. Shipping and Handling Costs USPS: Estimated 3-5 business days- $10 Express 1 business day-$40 Shipping options are available at checkout.

Technical Support/Troubleshooting